Best Truck Dispatch provides customized business services that may require immediate administrative work, research, communication, or third-party processing.
Effective date: July 12, 2026
1. Before work begins
If you cancel before work has started and before any third-party cost has been incurred, you may request a refund review. Approved refunds may be reduced by disclosed payment-processing charges that cannot be recovered.
2. After work begins
Service fees are generally non-refundable once research, onboarding, document preparation, dispatch activity, filing preparation, communication, or other agreed work has begun. If only part of a divisible service has been completed, we may review whether a partial refund or account credit is appropriate based on documented work performed.
3. Government and third-party fees
Government filing fees, permit fees, registration charges, insurance costs, payment-processing charges, expedited-service costs, and other third-party fees are non-refundable once paid or committed, unless the third party returns the funds to us.
4. Dispatch services
Recurring or percentage-based dispatch fees already earned for completed work, booked loads, broker communication, document handling, or an active service period are non-refundable. Cancellation terms in a signed dispatch agreement control when they differ from this general policy.
5. Incorrect or incomplete information
Refunds are not available for delays, rejections, corrections, or additional work caused by inaccurate, incomplete, inconsistent, expired, or late information supplied by the customer, or by decisions of agencies and other third parties outside our control.
6. Duplicate or unauthorized charges
Contact us promptly if you believe a charge was duplicated or unauthorized. We will review available payment and service records. Reporting a suspected billing error does not require sharing passwords, security codes, or full payment credentials by email.
7. How to request review
Send the customer or company name, invoice or transaction reference, service purchased, payment date, reason for the request, and relevant supporting information to Besttruckdispatch@gmail.com. Requests are evaluated individually against the applicable agreement, invoice, work completed, and third-party costs.
8. Approved refunds
Approved refunds are returned, when practical, to the original payment method. Bank and payment-provider processing times are outside our control. This policy does not limit any non-waivable rights available under applicable law.